top of page

Refund Policy

Last Updated: [09/04/2023]

Thank you for shopping at bastradellc.

1. Eligibility for Refunds

We want to ensure your complete satisfaction with your purchase. Therefore, we offer refunds under the following circumstances:

Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 14 days of receiving your order. We will provide instructions on how to return the item for a full refund or replacement.

Change of Mind: If you change your mind about a purchase and would like to return an item, please contact us within 14 days of receiving your order. We will accept returns for a refund or exchange, provided that the item is unused, in its original packaging, and in a resalable condition. Return shipping costs will be the responsibility of the customer.

Shipping Errors: If we make an error in processing your order, such as sending the wrong item, please contact us immediately. We will arrange for the correct item to be shipped to you at no additional cost.

2. Refund Process

To initiate the refund process, please follow these steps:

Contact our customer support team at or +1 (305) 680 00 33 to request a return authorization.

Pack the item securely and include a copy of the original packing slip or order confirmation.

Ship the item to the address provided by our customer support team.

Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria for a refund. If approved, we will process the refund to your original payment method within 5 business days.

3. Exclusions

Please note the following exclusions to our refund policy:

Final Sale Items: Items marked as "final sale" are not eligible for returns or refunds.

4. Contact Us

If you have any questions about our refund policy, please contact us at or +1 (305) 680 00 33.

bottom of page